Solutions

Both terms describe the same fundamental approach: entrusting the management of your mobile fleet to a specialized external partner, rather than managing it in-house. At Evvo, our managed mobility services cover the entire lifecycle: configuration, deployment, MDM/UEM management, user support, telecom expense governance, and more.

What we call Delegated Device Management (DDM) goes even further: we integrate mobile device lifecycle management and device inventory management services, connecting to your existing platforms or using our own, along with the provisioning of new or Certified Refurbished devices, all from a single provider, with all services under one roof.

In terms of reducing the total cost of ownership, outsourcing enterprise mobility management to Evvo consistently reduces expenses related to devices, IT resources, telecom costs, and security risks.

Not necessarily, but your team will free up time in its schedule for what really matters. Evvo integrates with your IT team as a specialized mobility extension, to whatever extent you choose.

Your IT staff can focus on value-added projects rather than routine mobility requests. You decide the level of delegation based on the plan you choose, partial or full. With full delegation, our team reports to you on a weekly or monthly basis for updates and accountability.

Evvo manages mixed fleets of mobile phones and tablets: iPhone, iPad, and Android (Samsung, Google Pixel, and others). We support iOS and Android and work with all major MDM/UEM platforms : including Apple Business Manager (ABM), Samsung Knox, Microsoft Intune, and others, as well as the portals of mobile carriers in Canada (Telus and Rogers) and the United States. Our solution adapts to your real-world needs, not the other way around.

We’re used to getting this question, and it’s more than legitimate. Working with large organizations that have highly secure environments is part of our daily routine. Evvo operates in ultra-secure facilities for mobile device management.

In terms of security assessments, certifications, and audits, we maintain comprehensive documentation of our physical and IT security measures, insurance policies, and certifications, as well as records of successful audits conducted by several large organizations with highly secure environments.

To demonstrate this concretely, Evvo holds a government security accreditation and is certified to ISO 9001, 14001, and 45001, with ISO 27001 certification currently in progress. These certifications require rigorous annual audits, all while ensuring compliance with Bill 25 and other Canadian regulations governing the protection of personal data.

We like to start by getting to know each other. This often begins with an open conversation about your situation, your challenges, and your goals. Here’s the typical process:

1. Discovery: Understanding your challenges, policies, and security constraints.
2. Design: Proposing a customized solution aligned with your requirements.
3. Demonstration: Validating workflows, interfaces, and the proposed architecture.
4. Business Case: Building the business case and quantifying financial benefits and savings.
5. Statement of Work: Jointly defining deliverables, roles, and responsibilities, along with a migration and implementation plan.
6. Security Certification and Audit: We work with your security team to validate requirements and demonstrate our security measures in place.
7. Contract Agreement and Implementation: Phased deployment, with a trial period if necessary.

We can also offer one-time, à la carte agreements for specific or short-term services: one-time deployment, fleet audit, device transition, specific services (trade-ins, repairs, etc.), just to see if it’s a good fit. We understand that entrusting your fleet to an external partner is a major commitment. We can take it step by step.

The DOE automates decision-making by cross-referencing data from each device with your organization’s specific parameters. The main variables analyzed for each device include:

• The cost of repairing or refurbishing the device.
• The current market buyback value (Device buy-back value).
• The functionality diagnosis based on the 22-point test of the mobile device.
• The device’s aesthetic and cosmetic condition (Grades A, B, or C).
• Penalties for canceling the current telecommunications contract.
• The purchase price of a new equivalent device.
• Available replacement inventory levels in the reserve pool.
• The company’s fleet upgrade plan or schedule.

Practical Application Example:

The scenario: An employee breaks the screen of their smartphone. The user submits a ticket and immediately receives a replacement device from the pool via Evvo. Evvo retrieves the damaged device, and the DOE analyzes the data to direct the device toward one of four possible outcomes: Repair · Buyback · Recycling · Redeployment.

The DOE’s analysis: The algorithm evaluates the cost of repairing the screen (e.g., $150), the line cancellation penalties charged by the telecom provider (e.g., $350), and the price Evvo would pay to buy back the device in its current condition (e.g., $50). By reviewing the upgrade plan provided by the organization, the DOE determines that the fleet will be fully replaced in 24 months. It also verifies the current inventory level of the replacement pool (e.g., low, which would normally require purchasing a new device for $1,200 to replace it).

The optimal decision generated: The DOE recommends repairing the device rather than paying the penalty and purchasing a new one resulting in an immediate savings of $200, plus the $1,200 saved by avoiding the purchase of a new device. The repaired device is returned to the replacement pool to serve a future user.

Yes. We operate in all Canadian provinces and manage large-scale deployments for clients with multiple locations. Our logistics and support infrastructure covers the entire country.

Yes, we are able to provide a service comparable in scope, turnaround time, and quality to that offered in the United States. Our partnerships and infrastructure enable us to extend fleet management to your U.S. locations with the same level of rigor as in Canada. Contact us to discuss your specific situation.

Evvo handles the secure disposal of end-of-life IT assets: NIST/DoD-certified data erasure, buyback with recovery of residual value in the form of credits applied to your account, or recycling at an R2V3-certified processing center in Canada. Each device processed also generates CSA-certified carbon offset credits.

Yes. Evvo integrates with major platforms: ServiceNow, SAP, Oracle, Workday, Microsoft 365, and others via APIs or other methods. We work with your IT team to map out integrations from the start, no forced migrations, no disruption to workflows.

If your security measures restrict certain types of access, we have other effective ways to collaborate while keeping your systems separate from our operational processes.

It depends on the plan you choose and the level of delegation you want. Depending on the services activated, we may need access to your MDM/UEM platform, your telecom portal (Telus and Rogers), and your ticketing system. It’s entirely possible to segment access so that Evvo manages certain workflows on its own, independently of your internal systems. We’ll take it step by step as we get to know each other. Developing APIs and other similar measures is also an option for organizations with more restrictive environments.

No, that’s not necessary. If you don’t have a telecom expense management platform, Evvo works directly with your providers (Telus and Rogers) to identify savings, optimize plans, and ensure cost governance. If you already have one in place, we use it and leverage it to deliver even greater savings.

Yes. Our lifecycle management services can be extended to other types of mobile equipment. Contact us to discuss your specific situation, and we’ll work with you to determine the best approach.

Both. Evvo is a value-added reseller (VAR) for Samsung and Google Pixel and has access to Apple devices, so you can purchase new devices directly through Evvo. We also offer our Certified Refurbished Devices, delivered in packaging featuring your organization’s branding, for customers who want to reduce their acquisition costs and carbon footprint. You can combine the two depending on your needs.

Above all, we recommend a hybrid approach: certain employee profiles receive Certified Refurbished Devices, while others receive new devices, depending on their role, length of service, and fleet policy.

An Evvo Certified Refurbished Device is an enterprise mobile device that has been fully tested according to a rigorous 22-point protocol, refurbished in Canada by certified technicians, and delivered in a custom box featuring your organization’s branding. Each device meets the strict criteria defined in our standard agreement:

• Cosmetic condition: In very good condition
• All components are fully functional, as verified by our 22-point diagnostic check.
• New battery or one with at least 87% of its original capacity.
• Included in the box: charging cable, screen protector, and a custom box featuring your organization’s branding.

Up to 60% savings compared to new devices, with no compromise on performance. For an organization, this can mean hundreds of thousands of dollars in avoided acquisition costs over a three-year cycle. There are additional benefits:

• Direct environmental impact: Each refurbished device prevents the production of a new device and generates CSA-certified carbon credits.
• Employer branding: custom packaging, an optimized unboxing experience for users.
• No technical compromises: same MDM/UEM configuration, same deployment, same policies as for a new device.
• 12-month warranty* for your peace of mind. Terms and conditions apply.

We like to start by getting to know each other, with no strings attached. It usually begins with an open conversation about your situation, your challenges and your goals.
Not ready to commit? Start with a one-time, à la carte service (a deployment, a device buyback, repairs and more) and see if we’re a good fit. Entrusting your fleet to an external partner is a big decision. We can take it step by step.

Once you’re ready to go further, here’s our typical process:

1. Discovery: an open conversation to understand your challenges, with no strings attached.
2. Custom solution design: tailored to your situation.
3. Demo and validation: we show you exactly how it works.
4. Business case: we quantify your savings and the value delivered (see the next question).
5. Joint statement of work: clearly defined deliverables, roles and responsibilities.
6. Agreement and phased implementation: we move forward at your pace.

Building a business case is essential, that’s where it all begins. Here’s how it works:

1. We’ll provide you with a structured form containing questions about your current situation: number of devices in use, telecom contracts, IT resources allocated, frequency of breakdowns, current processes, systems in use, etc.
2. Our analysts review your data and model potential savings across several categories: new devices not purchased (thanks to Certified Refurbished Devices and an optimized lifecycle), optimized telecom costs, IT hours saved, avoided telecom penalties, residual value recovered from end-of-life devices, and more.
3. We validate everything together before finalizing the document, your figures, your assumptions, your context, and our industry experience. No inflated figures, no unvalidated assumptions.
4. The finalized report is then shared internally with the finance, procurement, and executive teams to support the decision.