All your Mobility Systems, Finally Connected.
MDM/UEM, inventory, ticketing, telecom portals (Rogers, Telus), and Evvo services, all connected in a single platform. Every event in one system automatically triggers the right workflows in the others: telecom orders, activations, line changes, MDM updates. Zero swivel-chair. Zero manual sync.
Integrated Mobile Security
Real-time monitoring, automatic alerts, and automated security anomaly responses, no manual intervention required.
Hyper-Automated, Customizable Workflows
ZTM includes ready-to-use, hyper-automated workflows for everyday actions: onboarding a new employee, upgrades, loaner requests, repairs, returns and more. Easily adapted to your company policies, with low-code/no-code configuration.
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Subservices
Self-Service portal
Employees take action directly through the ZTM portal: request a new device, report a lost one, or initiate a return. Each request triggers automated background actions, reducing IT tickets and minimizing manual intervention.
Automated procurement from telcos
Employees can request a device suited to their role or needs through a simple, intuitive portal. ZTM fulfills requests from company inventory or procures directly from carriers (Telus and Rogers) via native API.
Security and compliance
ZTM assigns the correct MDM profile to each device based on end-user eligibility. Device enrollment is embedded into the deployment process, and real-time enrollment status is displayed to ensure compliance with internal security policies.
Tailored and ready-to-use workflows for everyday events.
ZTM includes ready-to-use workflows for everyday actions: requesting a loaner, sending for repair, processing a return. Easily adapted to company policies. Low-code / no-code.
Hosted by Evvo or deployed directly into your ServiceNow instance.
Two deployment options: use Evvo's ServiceNow instance, you get the full power of the platform without having to implement or maintain it, or deploy ZTM directly into your existing ServiceNow instance. Full flexibility to match your technology maturity and IT constraints.
Real-time, full-fleet visibility.
Centralized dashboard: real-time inventory, open tickets, location, MDM status, full lifecycle history, and proactive recommendations for every device in your fleet. You know exactly what you have, at all times.
FAQ
What is ServiceNow Zero Touch Mobility (ZTM)?
ZTM is a native ServiceNow application, built by Samsung SDS, that hyper-automates mobile device management. Telecom orders, MDM configuration, inventory, tickets and recovery are all orchestrated in a single platform. Evvo implements, integrates and operates it in Canada.
How does ZTM automate mobile device management?
Every event (onboarding, offboarding, breakage, upgrade, swap) automatically triggers pre-configured workflows: telecom order, configuration, MDM and inventory update, delivery, recovery. The result: zero swivel-chair, zero copy-paste, zero missed steps.
Is Evvo a ZTM reseller and operator in Canada?
Yes. Evvo is a ZTM reseller, integrator and operator in Canada. We handle the full implementation, integration with your systems, team training and day-to-day operations.
Does ZTM work with my current MDM (Intune, JAMF, Workspace ONE)?
Yes. ZTM integrates with leading MDM/UEM platforms: Microsoft Intune, JAMF, VMware Workspace ONE, IBM MaaS360, MobileIron and more. You keep your MDM; ZTM orchestrates it.
Do I need a ServiceNow instance to use ZTM?
No. If you don’t have ServiceNow, Evvo hosts ZTM on its own instance: you get the full power of the platform without implementing or maintaining it. If you already run ServiceNow, we deploy ZTM directly into your instance.
Which events trigger ZTM workflows?
Common mobile lifecycle events: new hire, departure, breakage, loss, swap, upgrade, repair and recovery. Workflows are ready to use and can be tailored to your internal policies.
How does ZTM integrate with Canadian carrier portals?
ZTM connects to the Rogers and TELUS portals. Orders, activations and line changes are triggered directly from ServiceNow, with no re-entry in the carrier portal. For other carriers, Evvo handles the orders for you.
What is the difference between ZTM and a traditional MDM?
An MDM configures and secures the device. ZTM orchestrates everything around it: telecom orders, inventory, tickets, delivery, recovery and end of life. It connects your MDM, telecom portal, inventory and ticketing system in a single platform.
How long does a ZTM implementation with Evvo take?
Typical deployments take 4 to 6 weeks. Timelines vary with your environment: existing ServiceNow instance or hosted by Evvo, number of integrations and customizations required. Evvo handles the analysis, configuration, integrations and team training.
How does ZTM meet my organization’s security requirements?
You decide which information from your ServiceNow CMDB is shared with ZTM and Evvo: not one field more than you need. ZTM runs inside ServiceNow and inherits its access controls, traceability and audit logging. Samsung SDS’s ZTM solution is ISO/IEC 27001 certified, the international standard for information security management.
Can we use ZTM without implementing ServiceNow in our organization?
Yes. Evvo hosts ZTM on its ServiceNow instance. You get the ServiceNow portal, automation, traceability and dashboards without running a ServiceNow implementation project on your side.
